Article 1 - Parties
1.1. Seller
First name: Precise Leather Ayakkabı Tekstil Paz. İth. İhr. San. Ve Tic. Ltd. Şti.
Address: Mahmutbey Mah, Taşocağı Yolu Cd, 2661. Sk. No 1, Bağcılar / IST 34218 - TR
Phone: +90 533 598 84 34
Email: info@preciseleather.com
1.2. Buyer
Name – Surname/Turkish ID No.
Address
Phone
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER ordered electronically from the SELLER's website www.preciseleather.com.
The Buyer accepts and declares that he has knowledge of the seller's name, title, full address, telephone and other access information, the basic characteristics of the product subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the product subject to sale, and the use of the "right of withdrawal" and how to use this right, official authorities to which complaints and objections can be submitted, etc., that he has been informed by the seller in a clear, understandable, and internet-appropriate manner, that he has confirmed this preliminary information electronically, and that he has subsequently ordered the product in accordance with the provisions of this contract.
The preliminary information on the website www.preciseleather.com and the invoice issued based on the buyer's order are an integral part of this contract.
Article 3 - Product/Payment/Delivery Information Subject to the Contract
The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product/products purchased electronically are as follows. The person to whom the invoice will be issued and the person making the contract must be the same. The following information must be correct and complete. The buyer accepts to fully compensate for any damages that may arise from incorrect or incomplete information and also accepts all responsibilities that may arise from this situation.
The SELLER reserves the right to stop the order if the information provided by the BUYER does not match the reality. In cases where the SELLER detects a problem with the order, if the SELLER cannot reach the BUYER using the phone, e-mail, and postal addresses provided by the BUYER, the execution of the order will be frozen for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter within this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.
Product/Products Purchased
Name, code: … pcs
Total Sales Price: ….-TL
Payment Method: Credit Card/Bank Transfer (EFT)
Person to be delivered to:
Phone number:
Delivery Address:
Person/Institution to be Invoiced:
Invoice Address:
Tax Office:
Tax Registration Number:
Shipping Fee: … -TL
Article 4 - Date of Contract and Force Majeure
The date of the contract is ../../…, which is the date the buyer placed the order. It is historical.
In the event of force majeure (natural disaster, state of war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.), the party experiencing force majeure must immediately and in writing inform the other party of the situation.
During the continuation of the force majeure, the parties will not be responsible for their inability to fulfill their obligations. If this force majeure lasts for 30 (thirty) days, each party will have the right to unilaterally terminate the contract.
Article 5 - Rights and Obligations of the Seller
5.1. The seller accepts and undertakes to fulfill the performances assigned to him in the contract, except for force majeure, in accordance with the provisions of the Law on Consumer Protection No. 4077 and the Distance Sales Contract Regulation.
5.2. Persons under 18 (eighteen) years of age cannot shop on the website www.preciseleather.com. The seller will assume that the age stated by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the buyer's incorrect age.
5.2. Price errors caused by system errors – www.preciseleather.com is not responsible. Accordingly, the seller is not responsible for promotion and price errors that may arise due to system, design, or unlawful interventions on the website. Based on system errors, the buyer cannot make a claim against the seller.
5.3. You can shop from www.preciseleather.com with a credit card (Visa, MasterCard, etc.) or bank transfer. Orders not transferred within one week from the order date will be canceled. The processing time for orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal order made without contacting customer service are not accepted.
Article 6 - Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fulfill the performances assigned to him in the contract, except for force majeure.
6.2. The Buyer accepts and undertakes that by placing an order, he accepts the terms of the contract and will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer accepts and declares that he has knowledge of the seller's name, title, full address, telephone and other access information, the basic characteristics of the product subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the product subject to sale, and the use of the "right of withdrawal" and how to use this right, official authorities to which complaints and objections can be submitted, etc. from the website www.preciseleather.com, that he has clear, understandable, and appropriate information on the subject on the internet, and that he has confirmed this preliminary information electronically.
6.4. The Buyer declares that, depending on the previous article, he has read and understood the product order and payment conditions, product use instructions, precautions taken against possible situations and warnings in the order/payment/use procedure information and has given the necessary confirmation electronically.
6.5. If the Buyer wishes to return the product he has purchased, he accepts and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and delivery note during the return.
Article 7 - Order/Payment Procedure
Order
After the buyer approves the TL amount (total installment amounts in installment transactions) of the products added to the shopping cart, VAT is processed through the POS of the relevant bank card. For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped. No shipping can be made without sending an Order Confirmation e-mail.
Any disruption or problem that may arise regarding the credit card will be notified to the buyer using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time for orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) is determined to have reached the seller's accounts.
Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justifiable reason and/or a stock problem is encountered, another good of the same quality and price may be sent, or a new product may be sent, or the product may be expected to be in stock or another situation preventing delivery may be eliminated, and/or the order may be cancelled, provided that the buyer is immediately informed clearly and understandably and his consent is obtained, or at the buyer's request and choice.
In cases where the obligation to deliver the goods subject to the contract becomes impossible, this situation is notified to the buyer, and the total amount paid and any documents that incur debt to him are returned within ten days at the latest, and the contract is cancelled. In this case, the buyer cannot demand any additional material and moral damages from the seller.
Payment
On the www.preciseleather.com website, buyers who do not want to use their credit card information online are offered the option to order by cash transfer. For payment by transfer, the buyer can choose the most suitable bank and make the transfer. In the case of EFT, the date of transfer to the account will be taken into account. When making a transfer and/or EFT, the "Sender Information" must be the same as the Invoice Information, and the order number must be written.
If the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons after the delivery of the product, which is not due to the Buyer's fault, the Buyer is obliged to deliver the product to the Seller within 10 days. In such cases, the shipping costs belong to the Buyer.
The Buyer accepts, declares, and undertakes that if he chooses to pay by credit card, he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the current legislation.
Article 8 - Shipping/Delivery Procedure
Shipping
With the sending of the order confirmation email, the product/products are delivered to the shipping company contracted by the seller.
Delivery
The product/products will be delivered to the buyer's address by the cargo company contracted by the seller. The delivery period is 30 days from the sending of the order confirmation email and the conclusion of the contract. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or by permanent data carrier.
In areas where cargo companies do not deliver to the address, products are sent with telephone notification.
In areas where the cargo company delivers once a week, delays may occur on the specified day due to incorrect or incomplete cargo information, certain social events, or natural disasters. The Buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for additional shipping costs that may arise from the refusal of the said person/organization to accept the delivery, incorrect cargo information, and/or the absence of the Buyer at the delivery. If the product/products have not reached the customer within the specified days, delivery problems must be reported to customer service. It must be reported immediately using the email address info@preciseleather.com.
In case of a damaged package; Damaged packages should not be accepted, and a report should be made with the Cargo Company official. If the Cargo Company official believes that the package is not damaged, the buyer has the right to open the package and check that the products are delivered undamaged and to request a report of the situation. After the package is received by the Buyer, it is assumed that the Cargo Company has fulfilled its duty. If the package has not been accepted and a report has been made, the situation should be reported to the Seller's Customer Service as soon as possible, and a copy of the report should be kept by the Buyer.
Article 9 - Product Return and Right of Withdrawal Procedure
The buyer has the right to withdraw from the contract within fourteen days from the date of receipt of the goods, without giving any reason and without paying any penalty. In accordance with the General Communiqué of the Tax Procedure Law No. 385, the buyer must fully and accurately fill in the return sections at the bottom of the 2 invoices belonging to the seller, which are delivered with the goods, sign one copy and send it to the seller with the product, and keep the other copy. The right of withdrawal begins on the day the goods are delivered to the buyer. The return costs of the returned product or products belong to the buyer.
There is no right of withdrawal for goods prepared in line with the buyer's requests and/or personal needs.
If the buyer exercises his right of withdrawal, the seller is obliged to return the total amount received and any documents that incur debt to the consumer, without charging any expense to the consumer, within ten days at the latest from the date the invoice containing the withdrawal notification reaches him.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate for the value or the decrease in value of the goods.
The general return period for any product purchased by mistake is 14 days. Products that have been opened, used, destroyed, etc., within this period will not be accepted for return. Returns must be made with their original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use, and other similar situations are detected in the product and its packaging purchased by mistake, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be accepted for return and its price will not be refunded.
For product returns, the situation must first be reported to customer service. Information about where the product will be sent as a return is conveyed to the customer by the seller. After this discussion, the product must be delivered to the seller via the cargo company that delivered it to the buyer's address, along with the invoice containing the return information. If the returned product reaches the seller and meets the conditions specified in this contract, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. No refund will be made without the product being returned. The time it takes for refunds made to credit cards to be reflected in credit card accounts is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows: If the Buyer submitted the purchase request for the product in installments, the Bank makes the refund to the buyer in installments. After the Seller pays the full amount of the product to the Bank in one lump sum, in the event of a refund of installment purchases made through the Bank POS to the buyer's credit card, the requested refund amounts are transferred by the Bank to the cardholder in installments to prevent harm to the parties. If the installment amounts paid by the buyer until the cancellation of the sale do not coincide with the refund date and the card's statement dates, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the refund for one more month after the installments of the sale are completed, for the same number of installments paid before the refund, and they will be deducted from existing debts.
In the case of returns of goods and services purchased with a card, the seller cannot make a cash payment to the buyer due to the contract he has made with the Bank. In the event of a refund transaction, the merchant, i.e., the seller, will make the refund via the relevant software, and since the merchant, i.e., the seller, is obliged to pay the relevant amount to the Bank in cash or by debit card, cash payment cannot be made to the buyer according to the procedure stated above. The credit card refund will be made by the Bank according to the above procedure after the buyer makes a one-time payment to the Bank.
Article 10 – Privacy
The information transmitted by the buyer to the seller with the information specified in this contract will not be shared with third parties by the seller.
The seller may disclose this information only within the framework of an administrative/legal obligation. If the seller has the information requested from him within the scope of any legal investigation and has documented investigation capacity, he may provide it to the relevant authority.
Your Credit Card information is never stored; your Credit Card information is only securely transmitted to the relevant banks during the collection process and used for authorization purposes, and it is deleted from the system after authorization.
The buyer's information such as e-mail address, postal address, and phone is used by the seller only for standard product delivery and notification procedures. Campaign information, information about new products, and promotion information may be sent to the buyer after approval during certain periods.
Article 11 - Authorized Courts and Enforcement Offices in Case of Disputes
In disputes that may arise from the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade every December, and Consumer Courts in the seller's settlement are authorized.
If the order is fulfilled, the Buyer is deemed to have accepted all conditions of this contract. …/…/